Friday, October 14, 2005
Library announces survey results
The Gleason Public Library recently announced the results of focus group sessions and a survey administered this summer. The research identified areas of satisfaction and pinpointed where improvements need to be made.
Overall, the survey reflected a high level of satisfaction, with 74.5% rating services as "excellent" and 84.9% indicating the staff is "always" approachable and friendly. The library is used "weekly" by 55.9%, "monthly" by 21.1%, and "a few times a year" by 11.5%. Most are able to find materials; 26.5% "always," 61.6% "frequently," 11.4% "sometimes," and .5% "never." Many would like extended hours, with 42.7% preferring Saturday hours in July and August. Most saw no need to change the facility, though 11.9% thought "water taste" was a problem.The survey was administered to patrons in the library and was also available on-line. Over 350 surveys were returned, and 24 pages of comments are being reviewed.
Library Trustee Brooke Cragan said the focus groups included a broader swath of the community, including library non-users. Four meetings with five to seven participants each were held. The results showed high satisfaction with the library's building, collection, staff, and technology. However, several areas for improvement emerged, including a need for more evening hours, upgraded databases, computer training, and better HVAC in the Hollis meeting room. Another request was for more opportunities for discussion and social interaction.
© 2005 The