The Carlisle Mosquito Online

Friday, October 14, 2005

News

Library announces survey results

The Gleason Public Library recently announced the results of focus group sessions and a survey administered this summer. The research identified areas of satisfaction and pinpointed where improvements need to be made.

Overall, the survey reflected a high level of satisfaction, with 74.5% rating services as "excellent" and 84.9% indicating the staff is "always" approachable and friendly. The library is used "weekly" by 55.9%, "monthly" by 21.1%, and "a few times a year" by 11.5%. Most are able to find materials; 26.5% "always," 61.6% "frequently," 11.4% "sometimes," and .5% "never." Many would like extended hours, with 42.7% preferring Saturday hours in July and August. Most saw no need to change the facility, though 11.9% thought "water taste" was a problem.The survey was administered to patrons in the library and was also available on-line. Over 350 surveys were returned, and 24 pages of comments are being reviewed.

Library Trustee Brooke Cragan said the focus groups included a broader swath of the community, including library non-users. Four meetings with five to seven participants each were held. The results showed high satisfaction with the library's building, collection, staff, and technology. However, several areas for improvement emerged, including a need for more evening hours, upgraded databases, computer training, and better HVAC in the Hollis meeting room. Another request was for more opportunities for discussion and social interaction.


2005 The Carlisle Mosquito